Frequently asked questions
Everything you need to know about ordering, delivery, pickup and payment.
Do you offer delivery? +
Yes, we do. We deliver across Sydney Metro. A delivery fee may apply depending on the location, day and time, and order value — just add your postcode at checkout to see if a fee applies to you.
Is there a minimum order value? +
Nothing's too small for us (or too big!). Just get in touch and we'll do our best to make it work for you.
Can I pick up my catering? +
Absolutely — come find us at Pantori: Shop 319, 213A Princes Hwy, Arncliffe NSW 2205.
How do I pay for my order? +
EFT is preferred. We also accept cash on delivery (with a deposit to secure the date), and AMEX, Visa and Mastercard — noting a small 2% online card fee applies on top of the order.
Are deposits required? +
Yes — we require a 20% deposit of the quoted order to secure your event date. You can still add or remove items up to 7 days before your event.
Can I cancel my order? +
We offer a 100% refund for cancellations more than 7 days before the event date, and a 50% refund within 7 days. No refunds are given for cancellations under 72 hours' notice.
Can you cater for dietary requirements? +
Of course. Whether it's nut-free, vegan, vegetarian or gluten-free, just add it to your notes and we'll make sure your order is taken care of.
Have more questions, or need help deciding?
Get in Touch